*Supervisor (Part-time)
Job Description
About the position
Barnes & Noble College is seeking a part-time Supervisor who is resourceful, driven, adaptable, and customer-focused. This role involves providing assistance to the management team and overseeing team members within a specific department or store in the absence of upper management. The Supervisor will be responsible for delivering outstanding customer service and ensuring operational excellence in a dynamic retail environment on college campuses.
Responsibilities
? Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
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? Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
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? Help resolve customer issues and complaints and escalate problems to the management team when necessary.
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? Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
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? Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
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? Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Requirements
? 2+ years’ experience in a retail setting preferred.
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? Candidates must be a minimum of 18 years of age to be considered for employment.
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? High school diploma/GED preferred.
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? Outstanding customer service skills to match customers to products that meet their needs.
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? Basic reading, writing and accounting skills required.
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? Excellent customer service and communication skills needed.
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? Strong interpersonal, communication, and problem solving skills.
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? Ability to work a flexible schedule including evenings, weekends, and holidays.
Nice-to-haves
Benefits
? Get paid sooner! Daily Pay earned wage access is available to all store employees.
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? Employee Discount
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? Paid sick time (accrued based on time worked)
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? Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
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? Commuter Benefits