Service Lead
Job Description
Job Title: Service Lead
We’re looking for a skilled leader to join our team as a Service Lead. As a key member of our store staff, you’ll be responsible for providing excellent customer service and leading the service team to achieve operational excellence.
Key Responsibilities:
? Lead, supervise, and provide work direction to the Service Team in cashiering, front-end, and recovery functions.
? Provide feedback to store leadership regarding team performance.
? Ensure customer service standards, front-end operations, and program compliance are met.
? Serve as primary Manager on Duty, including opening and closing the store when scheduled.
? Maintain and supervise the Hazardous Waste program.
? Analyze trends and collaborate with store leadership to achieve goals.
Requirements:
? High School Diploma or equivalent required; two years retail management experience preferred.
? Strong decision-making, problem resolution, and interpersonal skills required.
? Able to lift, carry, push, and pull 50 pounds; unload freight, move product on shelves, and walk, stand, bend, stoop, or kneel for long periods.
? Able to work variable schedules up to 40 hours per week, including nights, weekends, and holidays.