Remote Customer Service Representatives- MD Medicaid – Must live in Maryland
Job Description
MMC is hiring Remote CSRs to process MD Medicaid Accounts
**Must live in the State of Maryland***
Start Date: 5/14/2025
Pay: $16.63/hr.
100% Remote-Must have own equipment.
Training Schedule: System Training 3 weeks 9:30am-6:00pm EST, M-F (Day 1-7) 9:30am-6:00pm EST M-F (Day 8-15) Nesting is 4 weeks: 9:30am-6:00pm EST.
Monday-Friday Schedules will remain 9:30 am- 6:00pm after training, you must be committed to working this schedule. Schedules are eight (8) hours in length with two (2) 15-minute breaks and a 30-minute lunch
** Must have perfect attendance during training and nesting (7 weeks) ******
Equipment: BYOD (Bring your own device) Requirements below
?****Desktop or Laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors) ?***
Desktop or laptop have a minimum of 256GB hard drive.
Windows 10 or 11
Minimum of 1 USB Gen 2 or newer port (wired headset)
1 RJ-45 connection for a wired connection to internet router
Wired Headset and microphone with a USB Gen2 or newer connection
Video camera capability, necessary for training
NO Mac books, Chromebooks, iPads or Tablets allowed. They are not compatible with our system.
Internet Connection Requirements:
Wired internet connection from computer to router or modem
Download speed 100 MBPS minimum.
Upload speed 10 MBPS minimum.
Education/Experience:
High school diploma, GED, or equivalent certification.
Must have 6 months of recent call center experience.
Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.
Excellent organizational, interpersonal, written, and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.
Responsibilities:
The Customer Support Center (CSC) at the Maryland Health Connection (MHC) will provide information and assistance for individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. The CSC assists individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. The CSC will utilize the State’s eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.
Job Type: Full-time
Pay: $16.63 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Vision insurance
Work from home
Shift:
8 hour shift
Day shift
Work Location: Remote