Program Assistant (Remote – MA & NC applicants only)
Job Description
Company Description
Sagewell creates and operates award-winning electrification and energy efficiency programs that deliver industry-leading electric vehicle load management programs at record-breaking rates.
The Position
Sagewell is seeking a Program Assistant to provide daily support for Sagewells electrification and electric vehicle load management programs. Top priorities for this position include answering phone calls and emails, providing exceptional customer service, reviewing and analyzing data related to programs, and troubleshooting other issues that may arise. Skill development opportunities may include areas of project management, operations, communications and marketing, software development, user experience or program administration. We hope to find a candidate who brings ideas to the table and is excited to be an active member of a collaborative team.
This is a remote position for candidates residing in Massachusetts or North Carolina. No relocation assistance is provided. This is a permanent hourly position with anticipated hours of Monday – Friday 9am – 5pm Eastern Time. High-speed internet and quiet workspace is required for this position. Sagewell will provide a laptop.
Key Responsibilities
Provide exceptional customer support
Answer incoming calls and emails, and proactively seek resolutions for existing tickets
Analyze data for energy efficiency programs
Support management via daily/weekly assignments
Maintain and expand process documentation
Minimum Qualifications
Experience with Google products, specifically Sheets, Docs, Gmail and Calendar
Strong organizational skills and attention to detail
Ability to multi-task
Excellent problem solving skills and interest in improving processes
Fast and independent learner
Bonus Qualifications
CRM experience
HTML/website content maintenance
Experience with marketing and/or communications
Interest in energy efficiency and electric vehicles
Data analytics or AI knowledge
Advanced Excel or database skills
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
Health insurance
Paid time off
Schedule:
Monday to Friday
Application Question(s):
What do you feel like you can contribute that other candidates cannot?
What state do you live in?
Work Location: Remote