Part-time Insurance Verification Specialist – Remote/At Home Work
Job Description
<h3>Job highlights</h3>
<span>Identified by Google from the original job post</span>
<h4>Qualifications</h4>
<ul>
<li>Excellent oral and written communication</li>
<li>Superior customer service skills required – friendly, efficient, good listener</li>
<li>Proficient use of the computer, keyboard functions and Microsoft Office</li>
<li>Minimum typing requirement of 35 wpm</li>
<li>Ability to multi-task</li>
<li>Ability to work under pressure</li>
<li>Excellent organization and time management skills</li>
<li>Must be detail-oriented</li>
<li>Have a desire to learn and grow within the Company</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Friendly, casual work environment with full-time and part-time positions available</li>
<li>Excellent earning potential – hourly wage plus bonus based on performance</li>
</ul>
<h4>Responsibilities</h4>
<ul>
<li>As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database</li>
<li>You must have a positive, helpful attitude with customers to quickly gather information and record it</li>
<li>Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment</li>
<li>Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed</li>
<li>Clearly explain the application process to potential customers</li>
<li>Accurately complete additional paperwork as needed</li>
<li>Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database</li>
<li>Transfer calls to appropriate department as needed</li>
<li>Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)</li>
</ul>
<h3>Job description</h3>
<span>Job Description
Part-Time Call Center Representative
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Summary Job</span><span> Description:
We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential – hourly wage plus bonus based on performance.
Primary duties & responsibilities:
• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
• Clearly explain the application process to potential customers
• Accurately complete additional paperwork as needed
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Required Knowledge, Skills, & Abilities:
• Excellent oral and written communication
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Minimum typing requirement of 35 wpm
• Ability to multi-task
• Knowledge of medical terminology and spelling a plus
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented
• Have a desire to learn and grow within the Company
SCHEDULE: Tuesday – Friday 5PM – 9PM & Saturdays 8AM – Noon</span>