Outbound Telesales Agent-Remote

25apr15, sqz_us

El Paso, TX

April 15, 2025

Job Description

About the position

As an Outbound Telesales Agent at AnswerNet, you will play a crucial role in our operations by making outbound calls to medical offices that have the potential to become our customers. This position is fully remote, allowing you to work from the comfort of your home while engaging with clients across various locations. The ideal candidate will possess a strong background in tele-sales, demonstrating excellent communication and soft skills to effectively persuade potential clients to utilize our services. You will also be responsible for answering inbound calls to support callbacks and address general inquiries, ensuring a seamless customer experience. Your primary responsibilities will include utilizing provided leads to initiate outbound calls, showcasing our products and services through video conferencing, and overcoming objections using a structured script. Accurate documentation of all call activities in our client data systems is essential, as is the ability to escalate complex issues to management when necessary. This role requires a proactive approach, as you will need to work independently while maintaining open communication with your team and leadership. To succeed in this position, you must have at least one year of call center experience, particularly with automatic dialers, and possess a high school diploma or GED. A higher degree is advantageous for career advancement. You will be expected to pass a 7-year background check and meet specific work-from-home requirements, including having a compatible PC or laptop, a hard-wired internet connection, and a quiet workspace free from distractions. The call center operates Monday to Friday, with two available shifts, and you will be scheduled for a maximum of 37.5 hours per week, with opportunities for overtime based on workload.

Responsibilities
Make outbound calls to medical offices using provided leads to offer products and services.
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Demonstrate software to customers via video conferencing.
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Overcome objections and persuade callers to sign up for services using a script.
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Document all call activity accurately in client data systems with thorough notes.
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Answer incoming calls to assist with the above processes or address general questions about services.
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Escalate complex issues to management when appropriate.

Requirements
Excellent communication skills.
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Strong tele-sales techniques to persuade callers.
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Ability to work independently with minimal supervision while maintaining communication.
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Intermediate data-capture, typing, grammar, and spelling skills.
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Ability to take directions from leadership via Zoom and chat.
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Understanding of call center technology for monitoring productivity and quality.
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At least 1 year of call center experience, particularly with automatic dialers.
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Must be 18 years or older.
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Minimum of high school diploma or GED; higher degree preferred for career advancement.
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Ability to pass a 7-year background check.