Kitchens Services and Resolutions Specialist

Job Description

JOB TYPE – Regular, Full-time, Hourly Specialist; In Location, Onsite; Retail, Sales, Services; People and Business Management, Home Furnishing; Kitchens, Appliances, Countertops; After Sales, Resolutions

HOURS – From 38 to 40 hours per week (HL4)

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Minimum one weekend off per month; Work schedules are published one month in advance

PAY – The starting rates/salary for this position range from $21.49 to $30.63 and will be based on equivalent work experience

POSTING – The anticipated closing date is on or around 03/31/25

BENEFITS ELIGIBLE? – Yes

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount  
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

WHAT YOU’LL BE DOING DAY TO DAY
You’ll be the driving force behind making the customer’s dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. You’ll ensure a brilliantly executed kitchen remodeling experience.

• Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
• Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
• Coaching co-workers to boost sales and enhance the customer shopping experience.
• Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

QUALIFICATIONS
3 years of experience in a sales or customer service role
3 years of experience with vendor relationship management

You’ll be the driving force behind making the customer’s dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. You’ll ensure a brilliantly executed kitchen remodeling experience.

• Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded.
• Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions.
• Coaching co-workers to boost sales and enhance the customer shopping experience.
• Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience.

Apply Job!