Job Description
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA’s helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional customer experience.
How you will contribute to revolutionizing electric aviation:
Provide end user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner
Utilize an electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities across the business
Be the first point of contact for IT issues, delivering exceptional service to our users
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Plan and conduct new hire training related to the use of hardware and productivity software
Maintain and install conference room audio video systems and related equipment
Create and maintain IT documentation in a detailed manner
Participate in team meetings and corporate activities
Minimum Qualifications:
Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
Exposure to Google Admin, Microsoft Entra and Microsoft Intune
Strong technical writing skills for creating clear and detailed documentation
Above and Beyond Qualifications:
Exposure to working with MDM software for iOS / MacOS and Android
In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams
Experience with Atlassian products like Confluence and Jira
Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
Foundational understanding of common scripting in Powershell
Ability to troubleshoot or diagnose basic network issues
Experience with installing and supporting audio video equipment
Physical Demands and Work Environment:
Capable of lifting up to 50 pounds when necessary
Off-hours work is sometimes required to perform off-hours system maintenance
Occasional travel may be required for on-site support and system installations
Additional Information
Inclusivity Statement
Even if you don’t meet every requirement, if you are driven and meet most criteria, we encourage you to apply.
BETA Technologies provides equal employment opportunity to all individuals regardless of their race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, place of birth, citizenship, disability, veteran or military status, health coverage status, HIV status, genetic information, crime victim status, pregnancy or a pregnancy-related condition or any other characteristic protected by state, federal, or local law. The company does not discriminate, and will not discriminate, and will not tolerate discrimination, based on any of these characteristics during the application process or in employment.
All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check.
BETA Technologies is an E-Verify employer.
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