IT Business Analyst (Epicor)
Job Description
Job Summary
This position is responsible for providing support to end users at company sites. The IT Application Specialist (Epicor) will work with company leadership and end users to shape existing and develop new business processes, focusing on improving future business performance. The IT Application Specialist (Epicor) will be engaged in projects such as version and functional upgrades and the implementation of Epicor solutions at all current and future sites.
Key Interactions
G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors.
Job Responsibilities, Required Knowledge, Skills
Ability to continuously communicate effectively and professionally
Ability to maintain confidentiality in all matters and areas of the organization
Ability to manage multiple demands simultaneously while maintaining service standards
Ability to understand and execute complex oral and written instructions
Ability to work independently with minimal or no guidance
Adhere to all company policies and procedures
Build and maintain strong relationships with internal and external parties to ensure a high level of communication and understanding
Communicate and utilize Epicor EMS resources as needed to deliver effective business-driven solutions
Complete all required tasks accurately and promptly
Define business requirements for new processes, queries, reports, and enhancements and analyze results
Define, develop, and deploy business solutions, which may include business process design and mapping using MS Office tools, third-party apps, or other design and mapping tools
Effectively partner with the business and perform as subject matter expert (SME) and business architect on manufacturing/productions and supply chain tasks and concepts
Excellent written and verbal communication skills
Implement, configure, and test Epicor solutions to ensure data integrity and support transaction/data cleanup activities when necessary
Implement, configure, and test the Epicor application to ensure a high level of data integrity
Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments
Maintain a clean and organized work area
Maintain Epicor security where appropriate
Maintain personal and professional networks as appropriate for your position
Must be a team player and support the mission, vision, and goals of G&H Towing and the department
Must be service-oriented and customer-centric to all internal and external customers
Other tasks and responsibilities based on business needs
Participate in internal and external educational opportunities to ensure continuous learning and professional growth
Perform as a peer reviewer of team deliverables and content
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Provide Epicor end-user support at all company locations
Provide formal Epicor documentation and training
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Technical components such as BAQs, BPMs, BAMs, Trackers, Dashboards, Customizations, DMT, Administration tools, Security, Crystal Reports, and SSRS
Timely and regular attendance is required to ensure workflow is not interrupted
Education & Experience
A High school diploma or GED is required; an advanced degree in computer science, information systems, or equivalent is preferred; extensive experience may be considered in lieu of education
A minimum of three (3) years of demonstrated business analysis or technical analyst work experience in a support or development environment working with an ERP instance in a shared service environment
A minimum of three (3) years of experience working with Enterprise Resource Planning (ERP) implementations in a development and support role
A minimum of three (3) years of experience working with supply chain customers with a strong background and understanding of logistics, purchasing, manufacturing operations, inventory management, and warehousing disciplines
Ability to multi-task effectively, prioritize and execute tasks efficiently and according to designated milestones/timelines
Attention to detail and problem-solving skills
Certifications in production or manufacturing disciplines
Epicor experience to include
ERP technical and functional knowledge
Excellent critical thinking, problem-solving, and analytical skills with attention to detail
Excellent interpersonal skills
Experience with ERP Data Management Tool, BAQ
Experience with integration tools and concepts for connecting 3rd party apps
Manufacturing or operational business experience
MRP, BOM, MOM, RF, Ship/Recv, Job management, Planning and Forecasting, capacity planning, mins/maxs, master scheduling, Routings, ECN, material management (Incl. master data knowledge), inventory management, cycle counting, ABC analysis, MES terminals, Kanban, warehouse management, storage locations, material movement, WIP, pick-pack-ship, distribution modeling, etc.?
Remote support experience
Report writing, BPMs, queries, and dashboard creation within ERP
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
SQL experience
SSRS experience
Strong supply chain processes and reporting within ERP application
Understanding of business concepts and operations for a supply chain and technical organization
Understanding of production planning and concepts such as quality control, rework, scrap, backflush, and routings (how they affect an ERP application)
Understanding of Quote/Order to Cash process flow and relationship with ERP application
Understand supply chain dependencies in an ERP application: financial, engineering, purchasing, etc.
Understanding support structure: enterprise, company, plant, and warehouse facilities. Additionally, how to configure them in an ERP application.
Required Licensure & Certifications
Requires an active and valid driver’s license
Working Conditions
Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments
Out-of-regional travel may be required to attend training, seminars, or work-related events
Work will be performed in the field, the office, and or remote setting if the job can support remote work and is approved by the department manager and department director or executive
Special Projects
Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the department manager as it relates to the program and position
Behavioral Competencies
Time Management
Candidate is comfortable with goal setting and working in a team setting
Excellent time management skills and ability to multi-task and prioritize work
Teamwork
Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
Candidate should be comfortable working autonomously and as a team while always maintaining professionalism
Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding resolving issues.
Listening
Candidate must be able to understand and act upon verbal direction or explanation of support need
Resourcefulness
Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or resolve needs or problems.
Candidate will be proactive, working cross-functionally as needed to provide answers and solutions
Physical
Essential Job-Related Physical & Mental Requirements
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 25 lbs
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Mental
Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multi-task and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all mandatory training
Requires the ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect
Worksite Environmental Conditions
Ability to work alone
Ability to work closely with others
Ability to work long and or irregular hours
Potential exposure to tobacco products
May be exposed to excessive noises
May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
May be subjected to exposure to fumes, dust, gases, and or chemicals
May be subjected to water and or liquids
Travel by motor vehicle, van, bus, or plane
We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.