Inside Claims Rep, Total Loss – Remote
Job Description
Inside Claims Rep, Total Loss – Remote
The Inside Claims Representative II Total Loss contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto total loss claims utilizing telephone and written correspondence, working directly with repair facilities, customers, and appraisers.
Job Duties
Provide exceptional customer service through empathy, understanding of customer needs, and proactive handling
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Obtain and evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses and validate total loss evaluation
Negotiate settlement of total loss claims with insureds, claimants, and attorneys to reach fair and equitable settlements
Communicate with repair facilities, lien holders, tow facilities, and other vendors to obtain relevant information to settle claim
Coordinate services with vendors and service providers, such as rental and salvage
Secure documents needed to process titles and salvage of vehicles
Manage pending claims and workload timely and proactively to expedite total loss settlements
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
May also manage salvage inventory by resolving release issues, setting minimum bids, reviewing bid approval requests, reviewing aging inventory, and resolving title problems.
Qualifications
Minimum 1+ years of insurance claims adjusting experience
Effective customer service skills including empathy and concern for our customers
Strong communication skills, both written and oral
Strong investigative and analytical skills
Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Strong negotiation skills
College/University degree is preferred
Compensation: Depends on experience and varies by location.
Colorado Compensation:
The pay range for this position is $26.26 – $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation:
The pay range for this position is $27.57 – $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation:
The pay range for this position is $26.26 – $39.39 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Remarkable benefits:
Health coverage for medical, dental, vision
401(K), Roth 401 (k) saving plan with company match
Remote work opportunities
Tuition assistance
Employee appreciation and recognition
.
Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. Weve been serving our members since 1975 and have been recognized for our award-winning customer service.
We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.
We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.
Wawanesa Insurance is an Equal Opportunity Employer.
Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.