IHG Hotel Front Desk
Job Description
Job Overview
IHG Hotels Opera Experience is a Must.
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. The ideal candidate will possess strong leadership skills and a passion for hospitality, contributing to a welcoming atmosphere for all guests.
Duties
Supervise daily front desk operations, ensuring efficient check-in and check-out processes.
Train, mentor, and schedule front desk staff to maintain high service standards.
Address guest inquiries, concerns, and complaints promptly and professionally.
Maintain accurate records of room availability and reservations.
Collaborate with other departments to ensure seamless guest experiences.
Implement hotel policies and procedures while promoting a positive work environment.
Monitor front desk performance metrics and provide feedback for improvement.
Assist with administrative tasks such as reporting and inventory management.
Skills
Strong leadership abilities with experience in managing a team.
Excellent communication skills, both verbal and written.
Proficient in hotel management software and Microsoft Office Suite.
Exceptional customer service skills with a focus on guest satisfaction.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Problem-solving skills to effectively address guest issues and operational challenges.
Knowledge of hospitality industry standards and best practices.
Join our team as a Hotel Front Desk Supervisor where you can make a significant impact on guest experiences while leading a dynamic team in the heart of hospitality.
Job Types: Full-time, Part-time, Contract
Schedule:
8 hour shift
Day shift
Evening shift
Night shift
Work Location: In person