Human Resources Assistant
Job Description
At Muscular Moving Men, we’re more than just a moving, packing, and storage company – we’re a fast-growing, family-oriented team that loves what we do! We’re looking for a friendly and organized Human Resources Assistant to join our crew. If you’re someone who enjoys helping people, staying organized, and making a real impact, this role is for you! Here at Muscular Moving Men, we live by our core values: Do the right thing, Win as a team, and Relentlessly never satisfied. If you’re passionate about working with a team that values integrity, collaboration, and constant growth, we want you on our team. Ready to join the family and help us continue to build a positive, thriving workplace? Let’s get started!
Location: In-person only
Schedule: 8:00 AM – 2:30 PM, Monday through Friday; scheduled off days are Saturday and Sunday. Shifts may vary based on seasonality and business needs.
Pay Rate: $18 – $21 per hour (dependent on experience)
Benefits:
? Healthcare, Vision, and Dental Insurance (after 60 days)
? On-site gym
? 401K
Primary Responsibilities:
? Ensure prompt resolution and maintain customer satisfaction.
? Monitor sales support channels, promptly responding to inquiries and providing assistance as needed.
? Create daily sales reports and other relevant reports to track progress and provide valuable insights to management for informed decision-making.
? Manage incoming and outgoing calls, as well as email correspondence, maintaining professionalism and providing exceptional customer service.
? Follow up with customers regarding ongoing moves, gather feedback, and address any concerns or inquiries they may have.
? Handle receptionist duties, ensuring a welcoming experience for all callers and visitors.
? Ensure incoming calls are promptly and courteously answered, with a focus on resolving any issues and delivering exceptional service.
? Respond to customer emails in a timely and professional manner, addressing inquiries, concerns, and requests effectively.
? Work collaboratively with other team members to resolve customer issues and escalate complex cases as needed.
? Undertake various administrative tasks as required.
Requirements & Minimum Qualifications:
Skills:
? Strong organizational and time management skills to handle multiple tasks effectively.
? Proficiency in Microsoft Office Suite and HR software for managing employee records and reports.
? Excellent written and verbal communication skills for interacting with employees and management.
? High attention to detail and accuracy in maintaining records and processing payroll.
? Ability to handle sensitive information with confidentiality and professionalism.
? Positive attitude, proactive approach, and ability to collaborate with team members.
Education/Experience:
? High School Diploma or Equivalent required; Associate’s degree or higher preferred.
? One to two years of related experience or HR training is desirable.
Please note that employment with Muscular Moving Men and M3 Commercial Moving & Logistics is subject to successful completion of a background check.