Hotel Guest Services Assistant – Part Time
Job Description
Want to help Guests check-in to the Magic of Disney?
Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland® Resort services & activities as well as for the surrounding Southern California areas as needed.
Responsibilities :
What You Will Do:
Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland Resort and Hotels as needed
Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction
Assist Guests during check-in and check-out
Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
Must feel comfortable handling large amounts of money and possess a high level of integrity
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.
Basic Qualifications :
Required Qualifications & Skills:
Ability to remain positive regardless of current task
Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications
Ability to multi-task in a fast-paced and sometimes stressful working environment
Strong communication skills
Motivated to complete repetitious tasks while maintaining quality
Passion for serving others and proven problem-solving skills
Receptive to special requests
Preferred Qualifications:
Previous work experience in a Hotel/Front Desk environment
Proficiency in OPERA hotel property management system
Previous Leadership experience
Bilingual preferred
Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred
Additional Information :
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.
SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles
The pay rate for this role in California is $28.75 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.