Dedicated Client Service Partner – Hybrid – Orlando, FL

Job Description

The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Candidate must be able to attend any in person events, meetings, and work a hybrid schedule (2 days at home, 3 days in the office), located in Orlando, FL 32801.

As the Dedicated Client Service Partner – you’re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Candidate must be able to attend any in person events and meetings.

Here’s more of what you’ll do:
• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
• Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
• Manage new hire onboarding and open enrollment/health fair support
• Assist with wellness activities

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Qualifications:
• High School Diploma or GED required, Bachelor’s degree preferred
• 3+ years professional experience in insurance, healthcare, managed care or related industry highly preferred
• Client facing experience preferred
• Ability to manage multiple priorities and deadlines independently and pro-actively
• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
• Excellent presentation skills. Previous success in delivering Customer and Client communications
• Candidate must meet travel requirements for this role

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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