Customer Service Representative – Telephone Sales
Job Description
Benefits/Perks
Competitive Compensation with Benefits and Incentives
Paid Vacation/Holidays
Health/Dental/Vision Insurance
Retirement Plan
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Customer Service Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, qualify the customer, collect relevant information, and schedule service work appointment
Make daily outbound calls to existing customer for follow-up on quotes, ensure customer satisfaction, schedule maintenance
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Assign and dispatch technicians to customers’ location
Email communications with customers
Rotating on-call duties
Qualifications
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs (Service Titan experience a plus but will train.)
Proficient with Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively