Customer Service Representative
Job Description
This position requires 4 weeks of in-person training at our Wading River, NY office, Mon Fri 8am-12pm. After the training period the position is work-from-home.
We are seeking a Customer Service Representative to join our team! Experience in the heating industry preferred. We provide fuel oil delivery, heating repair and installation services, as well as other home services…
The shift for this position:
Monday – Friday 7:30am – 4pm
Responsibilities:
Manage high volume of incoming calls, emails, and text message inquiries from customers
Provide accurate and timely information to customers regarding products, services, and policies
Assist customers with order placement and scheduling
Resolve customer complaints and issues in a professional and efficient manner
Maintain customer records and update information as needed
Collaborate with other departments to ensure customer satisfaction
Perform outbound calls to follow up on inquiries or obtain feedback
Process orders, refunds, and returns efficiently with attention to detail
Communicating with customers, answering calls and emails to potential customers, and following up on leads.
Prepare and email estimates
Experience:
Previous experience in a customer service role is required
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Proficient in using Windows, email, and creating and emailing PDF estimates and documents
Ability to work in a fast-paced environment and adapt to changing priorities
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Shift:
8 hour shift
Application Question(s):
Are you able to complete the 4 week training at our Wading River, NY location?
Experience:
Customer service: 1 year (Preferred)
Location:
Long Island, NY (Required)
Work Location: Remote