Customer Service Representative
Job Description
Responsibilities include managing and responding to all incoming calls and emails; manual entry and maintenance of orders and return authorizations; researching requests/inquiries concerning availability of parts, order status and return status; directing questions to the proper person/department; completing general office duties including filing, faxing & copying; providing support to all… Reseller Accounts, Consumers, Tech, and Field Sales as required.
Basic Qualifications (Education/Experience required):
High school diploma or equivalent
1 to 3 years customer service or related experience with direct customer contact via telephone, Call Center experience preferred
Data entry skills with a high degree of accuracy
Must be proficient in the use of Microsoft Excel and Outlook
Proven ability to multi-task and work well under pressure
Excellent communication skills (both verbal and written)
Demonstrate the ability to work effectively as part of a team
Strong work ethic with a willingness to do what it takes to get the job done
Knowledge of Infor/Syteline a plus