Customer Service/Case Processor
Job Description
Job Responsibilities
Interact with customers by answering phone calls promptly, responding to emails within a timely manner
Log detailed notes into company software as they are completed
Make daily inbound and outbound calls
Provide customers with updates when needed
Update and maintain electronic customer records including contact details, issues, and resolutions
Update billing information
Analyze progress and set goals to improve customer satisfaction
Participate in regular staff meetings, trainings, and report on any customer issues
Assist team members when needed
Resolve complaints and customer problems in an efficient and friendly manner
Job Skills & Qualifications
Required:
Ability to work in office (this is not a remote position)
High school diploma or equivalent
Ability to comfortably sit for long periods of time
Attention to detail
Strong interpersonal skills
Strong organizational skills
Computer proficiency
Problem-solving ability
Ability to resolve conflict and de-escalate customer issues
Ability to multi-task and meet deadlines
Bilingual
Preferred
Previous customer service experience
Sales experience
Bilingual
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 – $18.50 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Experience:
Customer service: 1 year (Required)
Language:
Spanish, Russian (Required)
Work Location: In person