Cigna Service Delivery Manager (Client Experience Manager) – EviCore
Job Description
About the position
The Cigna Service Delivery Manager (Client Experience Manager) role focuses on providing advanced professional input and leadership to complex Client Services assignments/projects specific to Cigna. The position is responsible for ensuring superior client satisfaction through effective service delivery, managing operational performance, and collaborating with various organizational partners. The role requires problem-solving skills that directly influence patient care and client satisfaction, along with a strong emphasis on accountability and results-driven performance.
Responsibilities
Provide client support in service delivery, including product enhancements and new product implementations.
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Respond autonomously to complex inquiries and solve advanced problems using independent judgment.
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Ensure superior client satisfaction with Cigna’s products and services.
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Collaborate with Cigna’s NAST to manage daily operational performance for assigned segments.
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Conduct client audits and develop corrective action plans as needed.
Requirements
High School diploma required; four-year college degree preferred.
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5+ years of experience working directly with EviCore’s proprietary software platforms (Image One, Isaac, or eP).
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2+ years as a CSDM I preferred.
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Advanced working knowledge of EviCore’s prior authorization process, including post-service client offerings.
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5+ years’ experience working in a customer/client support facing role.
Nice-to-haves
Experience in a dynamic, fast-paced environment.
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Track record of accomplishment in producing results.
Benefits
401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid holidays
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Paid time off
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Smoking cessation program
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Tuition reimbursement
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Minimum of 18 days of paid time off per year