Chat Support Agent
Job Description
We are seeking a dedicated and enthusiastic Chat Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze and address customer needs effectively.
Responsibilities
Provide outstanding customer service through various channels including phone, email, and chat.
Analyze customer inquiries to identify issues and provide appropriate solutions.
Perform data entry tasks accurately while maintaining up-to-date records.
Communicate effectively with customers to understand their needs and provide timely assistance.
Demonstrate excellent phone etiquette while managing high call volumes in a call center environment.
Collaborate with team members to enhance service delivery and improve processes.
Assist customers by providing support in their preferred language, sometimes when applicable.
Experience
Proven experience in customer service or a related field is preferred.
Strong computer skills with proficiency in data entry and various software applications.
Ability to type efficiently while engaging with customers on the phone or through chat.
Experience in a call center environment is a plus but not mandatory.
Multilingual abilities are highly desirable to cater to diverse customer needs.
Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
Join our team as we strive to deliver exceptional support to our customers while fostering a collaborative work environment!
Job Types: Full-time, Part-time
Pay: $26.84 – $35.98 per hour
Shift:
10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Rotating shift
Split shift
People with a criminal record are encouraged to apply
Education:
High school or equivalent (Required)
Experience:
Customer support: 1 year (Preferred)
Location:
California (Preferred)
Work Location: Remote