Chat Operator
Job Description
AXEN IT Consulting is seeking a Chat Operator to provide exceptional customer service and support to our clients through live chat interactions. As a key member of our team, you will be responsible for engaging with clients, responding to their inquiries, and providing timely and accurate information.
Key Responsibilities:
Engage with clients through live chat interactions, responding to inquiries and providing timely and accurate information.
Act as the first point of contact for clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
Proactively assist clients with questions or concerns and guide them through the website to find the necessary information.
Collaborate closely with attorneys and legal professionals to stay updated on services and successfully communicate them to clients.
Maintain high customer satisfaction by providing exceptional service and resolving any issues that may arise.
Keep detailed records of all live chat interactions and escalate complex issues to the appropriate department or individual.
Stay up-to-date with industry trends, best practices, and new technologies to continuously improve live chat service.
Qualifications
High school diploma or equivalent, college degree preferred.
Minimum 2 years of experience in a customer service role, preferably in a live chat setting.
Excellent communication and interpersonal skills, with the ability to handle difficult conversations professionally and empathetically.
Strong multitasking skills, navigating between multiple chat conversations while providing prompt and accurate responses.
Ability to work independently and within a team to achieve desired goals and objectives.
Knowledge of legal terminology and basic understanding of the legal process is an asset.
Proficiency in typing and typing speed of at least 50 words per minute.
Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills.