Call Center Specialist Representative – Full Time Remote
Job Description
Responsibilities:
Answers incoming phone calls from clients, members, subscribers, or the public.
Responds to questions directly within the scope of the position.
Routes calls to the appropriate person if necessary.
Counsels clients or other callers who are upset or have urgent concerns.
Ensure callers have been provided with all necessary paperwork and instructions.
Solicits information necessary to respond appropriately or route caller.
Performs lookups or extracts records from information system or other files.
Educates callers about available services, products, or benefits.
Oversees service schedules. Ensures estimates and other information given to the public are current.
Qualifications & Competencies:
High school diploma or equivalent.
1-2 years Call Center Experience
Excellent Data Entry skills/- 45-55 wpm minimum
Must be computer literate and internet savvy
Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
Excellent oral communication skills: clear diction, tone, and use of proper grammar
Ability to deliver quality customer service in a high-volume environment
Ability to advise and counsel students in a quick and efficient manner
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Empathetic and active listening
Positive outlook and enthusiastic attitude
Conscientious team player
Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
Dependable, a history of good attendance and punctuality is essential
Technology Requirements:
Minimum PC Requirements
CPU Speed
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
40 GB or more of available space
100 GB or more of total space
Memory
8 GB of RAM or better
Operating System
Windows 10 or 11 (No Macs or Chromebooks)
Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Dual Monitors
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
Integrated or USB Camera
Minimum Software Requirements
Google Chrome**
Latest version of Google Chrome for Windows
*Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
Hard-wired connection (no wireless)
Minimum 45 MBPS download / Minimum 10 MBPS upload
Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
120 milliseconds (ms)
#LI-Remote
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)