Bilingual Evening/Weekend Client Relations Associate
Job Description
About the position
The Bilingual Evening/Weekend Client Relations Associate is a part-time remote position focused on providing exceptional support to clients as they navigate a budget and debt counseling course. The role requires effective communication in both English and Spanish, with a strong emphasis on helping clients understand course details and resolving their inquiries through various channels such as phone and online chat. A commitment to working evenings and weekends is essential for this position.
Responsibilities
Provide outstanding support to Abacus clients
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Resolve inbound requests via phone, online chat, and email
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Explain technical issues to clients in a way they can understand
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Use internal tracking tools to manage client issues
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Must be available to work every Saturday night
Requirements
Fluent in Spanish (speaking and writing)
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1+ year experience in client service, retail, or educational role preferred
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Bachelor’s degree preferred
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Strong written and verbal communication skills
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Well organized and able to multi-task
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Able to work independently and as a team player
Nice-to-haves
Benefits
Work from home