Banking and Operations Specialist
Job Description
About This Role:
This is a unique opportunity to join our National Branch Network team in the Consumer, Small & Business Banking division. As a Branch Operations Coordinator, you will play a vital role in supporting customer experience, completing operational activities, and minimizing risks.
? Main Responsibilities:
? Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
? Complete operational activities while minimizing risks under established policies
? Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
? Support the Branch manager in operational tasks and scheduling
? Resolve issues related to daily operations of the teller line, under direction of regional banking management
? Support customers and employees in resolving or escalating concerns or complaints
? Receive guidance from managers and exercise judgment within defined policies and procedures
? Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Our Culture:
We are a company that values diversity, equity, and inclusion. Our team is dedicated to creating an environment where everyone feels valued, respected, and empowered to grow.