AT&T Bilingual Sales Representative Virtual Hiring Event in Azcapotzalco, Mexico
Job Description
It’s AT&T’s LAST CALL for 2024, don’t miss the chance to achieve joining AT&T this year!!!! Get that new job you’ve been looking for before the year ends! Get selected for highest paid Sales team and become part of #LifeAtAtt
SAVE THE DATE! October 19th, 2023
Positions available in Naucalpan @Estado de Mexico as Sales and Customer Service Expert and HIRED DIRECLTY by AT&T !
Event is 100% online using Micrsoft Teams app (free to download in PC & Smartphone)
Make sure to finish your application and you’ll receive the link to join the virtual event. Be aware of your email for our communications.
What are the jobs available?
As a Bilingual Sales & Customer Service Representative, you?ll be part of a team of professionals dedicated to keeping our customers connected. Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, phone service, mobility, and Broadband Internet, while providing solutions and services to businesses. It?s an opportunity to use your sales skills to redefine how our customers connect to the world. Ready to close the deal on career with global connections and even bigger rewards.
To be successful working on our Sales team, you?ll need to:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers’ needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
Who makes a great fit for the role? There are a few must-haves:
Advanced English Fluency to engage with U.S. customers
Experience using a personal computer and Microsoft Office products is a must
One year of customer sales experience. Customer Care experience preferred.
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:15 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
Ability to work in a hybrid model (if required by the Business), alternating in-office work and remote work, while ensuring a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).
There?s more than a paycheck in it for the right candidate. Our compensation package includes:
For Sales
Monthly Base Salary above $17,000 MXN (before Taxes)
Average monthly bonus of MXN $7,000, when you meet your sales and service targets that takes your income up to MXN $24,000
Monthly Grocery vouchers MXN $1,452 every 14 days
Monthly Restaurant vouchers MXN $1,161 every 14 days
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you?ll be eligible for some great rewards:
Life Insurance
Hospitalization indemnity and Funeral Insurance
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors, including operation?s needs, facility capacity, and overall performance. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection (at least 20mbps wired connection) and cell phone signal. All company provided equipment must be transported home in secure and private transportation of your choice. During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is not a Work from Home role, but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 9.15pm Monday to Saturday, including Daylight Saving Time & Holidays.
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training – like meal and grocery vouchers.
Your future is calling. Apply today!
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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