Tomita M Sylvain
About Candidate
Provide outstanding customer service to customers via phone, email, and chat channels. Assist customers with booking reservations, managing existing bookings, and making changes to travel itineraries. Handle inquiries regarding flight schedules, fares, baggage policies, and other travel-related information. Resolve passenger concerns and complaints promptly and effectively, striving to exceed their expectations. Utilize available systems and resources to access information and provide effective assistance. Collaborate with other departments within the company to coordinate solutions for customer issues.
