Lauren Chin-Bates

Dynamic Leader in Account Manager, Customer Success, and Project/Program Manager with over 15 years of experience driving measurable growth and fostering exceptional client relationships across technology, SaaS, CSR and Nonprofit organizations, and enterprise environments. Proven expertise in managing $5M+ portfolios, achieving 70% revenue growth, and reducing churn by 20% through data-driven strategies. Adept at optimizing customer engagement, leading cross-functional teams, and building strategic partnerships with Fortune 500 companies, including Google, HP, PNC Bank and Accenture. Passionate about creating scalable, customer- centric solutions that exceed expectations, drive loyalty, and ensure business success.