Kathleen Joseph

I am a customer service professional with over 20 years experience in office environments. A proven track record of delivering exceptional service, coupled with strong communication skills, problem-solving abilities, and dedication to follow-up.

I honed my customer service skills through direct interactions with clients, where I consistently received positive feedback for my attentive and empathetic approach. My ability to listen actively and understand the unique needs of each customer has allowed me to effectively resolve inquiries and ensure customer satisfaction. Moreover, I am adept at handling challenging situations calmly and professionally, turning potential conflicts into opportunities to build rapport and trust.