Joshua Marcus De Souza
About Candidate
An EXPERIENCED SENIOR COMMERCIAL UNDERWRITER with over 10+ years of experience leading sales, profitability, and growth within multiple organizations. Possess expertise in creating positive contracts that increase Market Share, whilst mitigating risk. Successful leader in team cohesion initiatives with effective communication, problem solving skills and systems knowledge. Adopting a proactive approach in understanding comprehensive risks that include multiple coverages, including; Commercial General Liability, Professional Liability, Pollution Liability, Equipment Breakdown, Auto and Property, and Ocean Marine Insurance.
Location
Education
Strategic business administrative skills in several key areas of focus including; corporate finance, human resources management, and marketing.
Professional body dedicated to building trust in the insurance and financial planning profession.
Enchanced my expertise in risk assessment and mitigation extends across various domains, including Commercial General Liability, Professional Liability, Pollution Liability, and more. This skill is invaluable when evaluating risks associated with non-life insurance products, a key aspect of OTL insurance.
My certification in Environmental Insurance equips me with the knowledge to design and analyze insurance policies tailored to address specific environmental exposures. I can craft policies that provide adequate coverage for pollution events, remediation costs, and regulatory fines, ensuring clients are adequately protected. Understanding environmental regulations is crucial in the insurance industry, especially for underwriting environmental policies. With my Environmental Insurance Certificate, I am well-versed in environmental laws and regulations, allowing me to ensure compliance and advise clients on risk management strategies to meet regulatory requirements.
Expertise in assessing risks associated with property damage, bodily injury, and liability claims, enabling me to underwrite policies effectively. Additionally, I develop skills in claims management, policy analysis, and client communication to provide superior service and support in the insurance industry.
Assess and underwrite automobile insurance policies effectively, including coverage for liability, collision, and comprehensive damages. I also develop skills in claims management and client communication to provide expert guidance and support in the realm of auto insurance.
Expertise in underwriting insurance policies that protect professionals from claims of negligence or errors in their professional services. Additionally, I am skilled in assessing risk factors specific to various professions and tailoring coverage to mitigate potential liabilities.
Equiped me with specialized knowledge in underwriting insurance policies that protect directors and officers from claims arising out of their decisions and actions while serving in their roles. Additionally, I gain expertise in assessing corporate governance practices and regulatory compliance to mitigate risks associated with director and officer liabilities.
Work & Experience
Report directly to the Senior Manager of Commercial Lines Underwriting, responsible for the profitability, growth and retention through advanced knowledge and understanding of TD Direct Insurance’s risk appetite to make appropriate decisions within its own underwriting authority. ❖ Directly involved with the Sales Advisors to effectively maintain an average of 100 Policies In Force per week. ❖ Assisted in the inception and operations of TD Insurance’s new Commercial Lines Division by review of processes, appetites, and scope of business. ❖ Lead, coach, and mentor the new Commercial Lines Sales Agents, ensuring their knowledge and development is accurate, so they can complete accurate front line underwriting. ❖ Have aided in amassing $3 Million in Gross Written Premium (GWP), with a total of 1,849 Policies In Force (PIFs). ❖ Current Closing rate stands at 47%, with a Loss Ratio for the Commercial Insurance Division stands at 10.1%. ❖ Reviewed a total of 200 complex customer profiles, by listening to the Agent’s call and graded based on; scope, appetite, and coverages explained to the client. ❖ Completed a total of 211 Risk Analyses, by making decisions to confirm if the business application is within appetite. ❖ Maintain team cohesion by making decisions and creating best practices through group discussion. ❖ Assisted in the introduction and implementation of Salesforce as a new program for use within the division. ❖ Ability to navigate a variety of software programs, including; Genesys, Microsoft SharePoint, and Guidewire. ❖ Also licensed nationwide to contact insureds to inquire on extra information regarding the risk, and complete transactions on their behalf. ❖ Review and approve policy wordings; suggest improvements on policy wordings where needed. ❖ Liaise with other departments including; Operations, Actuarial, and Change management.
❖ Managed a book of 50-70 new business leads, while maintaining relationships with current clients and markets. ❖ Communicated with new prospective clients to fully understand their existing business in order to provide the best protection possible for their commercial insurance needs. ❖ Consecutively achieved my sales goal for 4 quarters during ‘21-’22, accomplishing a rate of 115%. ❖ Was selected to head an Instant Price pilot project, where reviewed new insurance applications from clients and applied expertise to place with one of our Managing General Agents. ❖ Created a 7 day new submission process, which has helped increase sales and establish more relationships. ❖ Maintained relationships with other commercial markets by sending completed client profiles, based on appetite. ❖ Previously was an account associate; contacted clients that missed their term payments, and reviewed their documents to make sure they were accurately covered. ❖ Maintained the relationship with our financial partner Snap Financial. ❖ Ability to navigate and use a variety of our web-based systems, and other programs, such as: Sales Force, Google Office, Microsoft Office, Slack, HUMI, Zoom, Xero.
❖ Responsible for assessing risk on new, or existing commercial insurance policies, making an approval or decline decision based on the quality of information provided. ❖ Performed Underwriting Analysis of existing commercial client’s policies through comprehensive review of the overall risk in relation to companies risk appetite. ❖ Was selected to lead a Commercial Insurance Specialist pilot; aided agents with underwriting new Commercial Insurance Applications. Amassed a total of $141,000 in Gross Written Premium from this project. ❖ Previously Sales and Service Agent: Received in-bound calls, performed frontline Underwriting Analysis of new and existing clients through comprehensive review of the overall risk in relation to risk appetite. ❖ Advised existing clients on risk management, renewal advice, and helped to mitigate their risks. ❖ Was promoted to a Lead Support role, to support Managers when they were away from office. Also, aided the teams with their customer service, sales execution, systems and underwriting knowledge cross-functional engagement. ❖ Was a part of the Business Integration team (BICT), that created ways to enhance the employee’s day-to-day. ❖ Exceeded expectations on sales rate, with an average of 163%, and a double contract rating of 122%. ❖ Net Promoter Score (NPS) stood at 104%, and Agent Promoter Score (APS) stood at 100% from client surveys. ❖ Achieved top sales agent for the month of September 2017 at 187% to target, and an annual sales target of 147% YTD for the 2017 calendar year.
