anamolina468

• Ravelo Services Transportation, Miami Shores, FL Dispatcher 12/2018 –12/2023 • Responding to both emergency and non-emergency calls and keeping track of pertinent information. • Responding to any issues and following up with the appropriate departments or field units by coordinating with them. • Managing and operating a multi-line phone console system. • Coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times. • Being the main point-of-contact for company drivers, relaying relevant company information to drivers as necessary, and acting as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed. Tele performance, Boca Raton, FL Customer Service Representative 12/2014 – 12/2018 • Provide customer support associated to health insurance inquiries for numerous clients in English and Spanish. • Investigate and resolve different insurance claims for existing clients. • Assist Team Leader on establishing priorities to meet the department’s goals. • Monitor one’s own performance against established metrics and ensures attainment of these metrics to affect overall account/program success. • Handle various accounts billings and monitor performance. Team Health, Sunrise. FL Medical Billing & Coding 03/2009 12/2014 • A strong understanding of physiology, medical terms and anatomy • Proficiency in computer skills including typing speed and accuracy • Mathematics skills • Excellent written and verbal communication skills • Organizational skills • Ability to maintain a high level of integrity and confidentiality of medical information • Strict attention to details • Knowledge of data entry and transcription Mid Florida Dental, Hialeah, FL Office Billing/Receptionist 12/2007 –03/2009 • Coordinate office’s scheduling and specialists according to patients’ procedures • Advertising and sales of procedure packages. • Provide costumer services greeting several patients on a daily basis in person and on the phone • Administered budgets, production, sales • Coordinate purchase of inventory and office supplies • Handle billing, cash office, open and close procedure and medical encoding. Education: Medical Billing & Coding • Sanford Brown Institute, Ft. Lauderdale, FL 2008 – 2009 • Business Administration • Bolivarian University, Maracay, Venezuela 1995 – 2000 • Computer Science • Santiago Marino Technical College, Maracay, Venezuela