Service Advisor at BMW of Sarasota
Job Description
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork – now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*
In addition to competitive pay, we offer our associates the following benefits:
? Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
? 401(k) with company match
? Professional work environment, with job training and advancement opportunities
? Paid Time Off
? Tenure Bonuses
? Employee discount programs
? Referral programs
RESPONSIBILITIES:
? Greets all customers promptly; provides timely professional service.
? Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
? Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
? Estimates cost and completion time/settles customer accounts.
? Communicates with customer about status of work.
? Coordinates activities to ensure repair work is fixed right the first time and completed on time.
? Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
? Meets or exceeds goals for add-on sales.
? Meets or exceeds OEM Customer Satisfaction Index expectations
? Delivers the right car in perfect condition every time.
? Identifies repeat customers/first time customer and treats them accordingly.
? Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
? Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
? Documents repair order changes.
? Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
? Promptly addresses and resolves customer viewpoint and service follow-up issues.
? see hiring manager for details
EOE/DFWP