Call Center Quality Assurance Specialist
Job Description
Automated Health Systems, a dynamic healthcare company,has a Call Center QA Specialist position available working with the MassHealth Connector program.
This is a work from home position based out of Nashville, TN.
Benefits:
? Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
? Comprehensive and ongoing training
? Employee Wellness Program
? Strong company culture with career growth opportunities
Responsibilities:
? Responsible for monitoring all areas of the Project to ensure quality customer service across all interaction channels.
? Utilizes information from the monitoring assessments to recognize staff with high quality scores, recommends remedial training for staff with low scores.
? Identifies trends within the Project and identifies operational deficiencies.
Requirements:
? Minimum of two years’ experience in Customer Service capacity with previous quality assurance experience.
? Prior experience as a mentor, coach, or trainer preferred.
? Knowledge of DHS Programs and operations preferred.
? Multi-task oriented individual able to assess situations quickly; problem-solver.
? Strong ability to be self-directed and to motivate, coordinate, and direct on-going team effort.
? Must possess effective oral and written communication skills – as well as small/large group presentation, cultural competence, organizational, and time management skills.
? Demonstrated ability to use tact, patience, and courtesy both in group and one-on-one settings.
? Be able to plan, prepare, evaluate, and coordinate new training and in-service programs. Must be able to read, interpret, apply, and explain rules, regulations, policies and procedures.
? Must be able to meet schedules and timelines.
? Strong PC skills required (i.e., Microsoft Office).
? Bilingual language skills are a plus.
? High School Diploma required; Associates or higher degree preferred.
AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com/careers
“The Enlightened Choice in Health Service Management”
Skills:
Call Center Evaluation, Call Centers, Coaching, Communication Skills, Computer Skills, Customer Support/Service, Healthcare, High School Diploma, Homeland Security, Mentoring, Microsoft Office, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Regulations, Schedule Development, Staff Training, Time Management, Training/Teaching, Trend Analysis, Work From Home, Writing Skills
About the Company:
Automated Health Systems