BDC/ Call Center Representative
Job Description
Do you enjoy helping people and have a passion for cars? Here’s your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries.
At Chastang Ford, we understand that success stems from exceptional individuals. That’s why we value candidates who thrive in fast-paced settings, work diligently, and prioritize customer satisfaction. As an integral part of our service team, you’ll help pave the way for customers’ next vehicle purchase journey, offering guidance and setting up appointments to ensure a seamless experience.
We offer:
Competitive Pay Plan
Comprehensive Benefits: Medical, Vision, Dental, Life Insurance
Paid Time Off and Holidays
Company Discount on Services
Responsibilities:
Conduct outbound calls daily, with the ability to sit for extended periods
Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments
Input and manage call data using CRM software
Track daily calls, emails, and appointments
Meet minimum call metrics and Key Performance Indicators (KPIs)
Address and overcome customer objections
Coordinate with internal departments and direct sales inquiries to management
Provide comprehensive daily task recaps
Perform other duties as assigned
Flexibility to work nights, weekends, and holidays
Requirements:
Sales experience preferred
Call center experience is a plus
Proficiency in basic computer functions and typing
Familiarity with customer service principles
Car dealership experience is beneficial but not mandatory
Equal Opportunity Employer: Chastang Ford is an Equal Opportunity Employer (EOE). We welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Join us in shaping the future of automotive excellence in Houston! Apply now and embark on an exciting career journey with Chastang Ford.For inquiries, please contact Mrs. Naimah Williams at (856) 412-4745.
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