Front Desk Receptionist/Night Auditor
Job Description
About the position
The Front Desk and Night Audit Associate at Courtyard by Marriott Pearland plays a crucial role in providing exceptional guest services and ensuring smooth hotel operations during the night shift. This position involves welcoming guests, managing check-ins and check-outs, conducting nightly audits, and maintaining high guest satisfaction scores. The role requires strong communication skills and a passion for hospitality, making it an exciting opportunity for those looking to thrive in the hotel industry.
Responsibilities
Welcome guests with a smile and assist with check-ins and check-outs.
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Engage guests about the Marriott Bonvoy loyalty program and assist with enrollment.
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Conduct nightly audit duties, review and balance financial transactions, and prepare reports.
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Stand for extended periods while serving guests and managing front desk operations.
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Contribute to achieving guest satisfaction scores and celebrate milestones with bonuses.
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Foster strong communication with team members across departments to create seamless guest experiences.
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Prioritize guest safety and security by following established protocols.
Requirements
High school diploma or equivalent; a degree in hospitality or a related field is a plus.
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Previous experience in hotel front desk or guest services is a bonus.
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Strong communication and interpersonal skills.
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Ability to handle cash and operate a computer and other office equipment.
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Flexibility to work nights, weekends, and holidays as needed.
Nice-to-haves
Familiarity with the Marriott Bonvoy program is a plus.
Benefits
401(k)
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Paid time off
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Vision insurance