Virtual Receptionist – Temporary (Mental Health/Medical Office)
Job Description
About the position
The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach.
Responsibilities
Answer incoming office calls.
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Assist clients with real-time tech issues during telehealth appointments.
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Schedule/Reschedule appointments using our practice management system, Simple Practice.
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Address time-sensitive administrative tasks and manage client concerns promptly.
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Communicate with clinicians and supervisors regarding time-sensitive issues.
Requirements
Prior administrative or receptionist experience, specifically in a therapy or medical practice.
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Comfortable using technology and troubleshooting minor tech issues.
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Excellent verbal and written communication skills.
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Ability to maintain confidentiality and professionalism in a mental health setting.
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Familiarity with Simple Practice or similar electronic health record (EHR) systems.
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Familiarity with Google Workspace/Google Suite.
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Ability to empathically interact with diverse client populations.
Nice-to-haves
Benefits
Remote work opportunity
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Flexible working hours within standard business hours