Call Center – Bilingual Spanish
Job Description
Join Forbes 2024 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressives bilingual call center team. Youll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; youll be provided computer equipment and in-depth training.
Job opportunities
Bilingual Customer Service Representatives support customers inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional products
Must-have qualifications
A minimum of two years relevant work experience.
{OR} A minimum of two years post-secondary education
Fluent in Spanish and English (speak and read)
Training starts: May or June 2025
Schedule: This is a full time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.
Work from home office requirements
Designated workspace free from noise and other distractions
High-speed internet at your expense unless otherwise required by law
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
Compensation
$21.00 or $22.00 per hour depending on the role you are selected for
Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards
Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
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