Senior Support Assistant – Disney Cruise Line (DCL)
Job Description
Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle and a dash of pixie dust!
The Senior Support Assistant role provides key support to various teams with the Disney Live Entertainment (DLE) Costuming organization. The role will anticipate the needs of the business and those they support while always looking for new efficient ways to go about their daily responsibilities.
This position reports to the Area Manager of Costume Production and Sustainment
This is a full-time position.
What You Will Do
Book travel for costuming teams using internal systems and Concur
Document, track, and monitor the departments project/travel master calendar
Assist with shipping and tracking packages for the department as assigned
Perform SAP transactions such as identifying and resolving costing issues
Prepare journal entries and handle month-end processing requirements
Handle confidential information
Use tools such as Excel to review, analyze, and quality check data, identifying and elevating discrepancies for resolution
Assist with special projects and other duties as assigned by leadership
Required Qualifications & Skills
Experience working in a support and/or administrative role
Experience with costing/warehousing applications such as SAP
Experience communication (both written & verbal) with all levels of partners
Experience using Microsoft Office suite and/or Smartsheet
Experience identifying and solving issues with a continuous improvement mindset
Experience prioritizing workload and communication collision points
Experience in an environment where attention to detail is key
Ability to work flexible hours, including weekends, nights, and holidays
Preferred Qualifications
Experience with SAP Warehousing/Costing module
Experience using Concur
Experience delivering exceptional customer service through phone and email communication
Education
High School diploma or equivalent is required
Advanced degree in Business, Communications, or related field is preferred
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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