Banking CSR (Remote)
Job Description
About the position
TEKsystems is seeking Fraud Member Service Representatives to join a Fortune 100 Financial Institution. This remote position requires one week of onsite training and involves responding to member inquiries in a high-volume contact center environment. The role focuses on providing exceptional customer service, performing transactions, and advising members on products and services.
Responsibilities
Respond to inquiries and requests from members within a 24/7 high volume contact center operation.
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Provide information regarding the company’s products and services, ensuring optimal member experience.
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Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
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Advise members of other products and services that may fit their needs.
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Handle a call volume of 80-100+ calls daily.
Requirements
High School Diploma/GED required.
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1-2 years of recent customer service experience in call center, collections, or banking.
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Ability to work in a fast-paced high-volume call center environment.
Nice-to-haves
Benefits
Medical, dental & vision
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Critical Illness, Accident, and Hospital insurance
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401(k) Retirement Plan with pre-tax and Roth post-tax contributions
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Life Insurance (Voluntary Life & AD&D for employee and dependents)
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Short and long-term disability
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Health Spending Account (HSA)
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Transportation benefits
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Employee Assistance Program
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Time Off/Leave (PTO, Vacation or Sick Leave)